Transfer licenses between devices

Table of Contents

    Introduction

    Every device - Windows PC, iPad, Android, Chrome, Samsung SSP - requires a unique IntuiFace Composer and/or Player license. In addition, each license key can only be active on a single device at any time. However, licenses can be transferred from one device to another. This article addresses the device-to-device license transfer process.

    Perpetual Composer licenses with active support entitlement are a special case because these licenses "float", meaning they can be moved from one device to another without limit. See this article for details.

    Device-to-Device License Transfer Limits

    There are no limits on device to device transfers for any Composer or Player license. You can move your licenses as often as you wish. However, a license can only be on one device at a time.

    Exception: IntuiFace Version 5

    If you are in possession of IntuiFace Version 5 licenses then subscription Composer and Player for Windows licenses are limited in how often they can be transferred in a subscription year.

    • Subscription Composer and Player licenses on Windows
      • Month-to-month and annual licenses can be transferred between PCs a specific number of times during the subscription year as determined by the edition used.
        • 3 transfers for the month-to-month Composer Enterprise and month-to-month Player
        • 3 transfers for the annual Composer Pro and annual Player
        • 5 transfers for the annual Composer Enterprise.
    • Subscription Player for Tablets and Player for Kiosks
      • No transfer limits
    • Perpetual Composer and perpetual Player for Windows
      • No transfer limits
      • With expired MSU (Maintenance, Support and Update entitlement), perpetual Composer licenses must be transferred manually using the process described below. With active MSU, licenses float, a process described here.

    Process for Device to Device License Transfer on Windows

    Composer

    In Composer, select the File menu option Logout and exit. (An Internet connection is required.) This will free up your Composer license for use on another device.

    NOTE: Is Composer licensed as Pro or old-model Enterprise? Follow the same instructions as used with Player below.

    Player

    1. Open your License Dashboard and click the Release from computer link for the license you wish to release. (Click image to enlarge.)
    2. In the pop-up that appears
      • [Optional] Select the "Add to Blacklist" checkbox for a device you want to prevent from running IntuiFace experiences in the future. For example, choose this option when an employee leaves your company with a device once used to run IntuiFace. (NOTE: You will not be able to undo a Blacklist selection. You will need the assistance of IntuiLab Support so choose wisely.)
      • Click the button "Yes" to release the license.
    3. On the new device, run Composer or Player.
    4. Activate your license on this new device
      • For Composer, either login using your IntuiFace account credentials or activate the license key by copy/pasting it directly into Composer. For more information about license activation for Composer, see the directions here.
      • For Player, activate the license by copy/pasting the license key directly into Player. For more information about license activation for Player, see the directions here.

    Verify that the original device is connected to the Web when you select Release from Computer and be sure the target device is online when you first start each Composer or Player instance with a new license. This Web connection enables each product to communicate with our License Server. Web connection is only required the first time you start Composer and Player with their new license.

    Process for Device to Device License Transfer on iPad, Android, Chrome, and Samsung SSP

    After logging into a new installation of Player for Kiosks or Player for Tablets, Player automatically attempts to check out a license. As a result, if you have unclaimed licenses, there is no need to explicitly transfer a license as Player will just take a new one.

    If no licenses remain then you need to release an already claimed license. The above license release process for Windows equally applies to checked-out iPad, Android, Chrome OS and Samsung SSP Player licenses. If possible, log out of Player before or releasing its license or it will try to request another license.