Transfer licenses between devices

Table of Contents


    Every device - Windows PC, iPad, Android, Chrome, Samsung SSP, LG webOS - requires a unique IntuiFace Composer and/or Player license. In addition, each license key can only be active on a single device at any time. However, licenses can be transferred from one device to another. This article addresses the device-to-device license transfer process.

    Perpetual Composer licenses with active support entitlement are a special case because these licenses "float", meaning they can be moved from one device to another without limit. See this article for details.

    Device-to-Device License Transfer Limits

    • Subscription Composer and Player licenses on Windows
      • Month-to-month and annual licenses can be transferred between PCs a specific number of times during the subscription year as determined by the edition used.
        • 3 transfers for the month-to-month Composer Enterprise and month-to-month Player
        • 3 transfers for the annual Composer Pro and annual Player
        • 5 transfers for the annual Composer Enterprise.
    • Subscription Player for Tablets and Player for Kiosks
      • No transfer limits
    • Perpetual Composer and perpetual Player for Windows
      • No transfer limits
      • With expired MSU (Maintenance, Support and Update entitlement), perpetual Composer licenses must be transferred manually using the process described below. With active MSU, licenses float, a process described here.

    Process for Device to Device License Transfer on Windows

    1. Open your License Dashboard and click the Release from computer link for the license you wish to release. (Click image to enlarge.)
    2. In the pop-up that appears
      • [Optional] Select the "Add to Blacklist" checkbox for a device you want to prevent from running IntuiFace experiences in the future. For example, choose this option when an employee leaves your company with a device once used to run IntuiFace. (NOTE: You will not be able to undo a Blacklist selection. You will need the assistance of IntuiLab Support so choose wisely.)
      • Click the button "Yes" to release the license.
    3. On the new device, run Composer or Player.
    4. Activate your license on this new device
      • For Composer, either login using your IntuiFace account credentials or activate the license key by copy/pasting it directly into Composer. For more information about license activation for Composer, see the directions here.
      • For Player, activate the license by copy/pasting the license key directly into Player. For more information about license activation for Player, see the directions here.

    Verify that the original device is connected to the Web when you select Release from Computer and be sure the target device is online when you first start each Composer or Player instance with a new license. This Web connection enables each product to communicate with our License Server. Web connection is only required the first time you start Composer and Player with their new license.

    Process for Device to Device License Transfer on iPad, Android, Chrome, Samsung SSP and LG webOS

    After logging into a new installation of Player for Kiosks or Player for Tablets, Player automatically attempts to check out a license. As a result, if you have unclaimed licenses, there is need to explicitly transfer a license as Player will just take a new one.

    If no licenses remain then you need to release an already claimed license. The above license release process for Windows equally applies to checked-out iPad, Android, Chrome OS, Samsung SSP and LG webOS Player licenses. If possible, log out of Player immediately before or after releasing its license or it will try to request another license.